
Norwest College Australia (RTO#46535) offers the nationally recognised CHC33021 – Certificate III in Individual Support (Ageing and Disability) qualification with high quality course materials and premier student support. We deliver training that is customised to meet the needs of our students and employers.
Where can it take your career?
The CHC33021 – Certificate III in Individual Support (Ageing and Disability) is the latest nationally accredited qualification that provides you with the skills and knowledge required to be a part of a multi- disciplinary team, following an individualised plan to provide person- centred support to people who may require support due to ageing, disability or some other reason. This qualification will help you learn how to Work with diverse people, Work effectively in aged care, and Work effectively in disability support.
Perfect for learners who are/want to become
- Support/Care Workers
- Community Care Workers
- Family Support Workers
- Home Care Assistants
How is the course delivered?
Training is delivered via Face to Face + Online Distance + Vocational Placement
Course Duration: This course is designed to be completed up to 52 weeks (including holidays).
Expected Study Hours: Typical learners are expected to spend approximately 1,227 hours depending on existing knowledge, skills, and experience.
Note: Please read the Norwest College Australia Student Handbook and other policies and procedures including Refund Policy, Complaints and Appeals Policy, RPL Procedure prior to enrolling.
What will you learn?
This course is designed to develop your expertise in individual support. Among others, you will learn to:
- Provide individualised support
- Facilitate the empowerment of people receiving support
- Work effectively in aged care
- Work effectively in disability support
How is the course structured?
All learners will be assessed through:
- Observation during on-the-job or role play/simulation
- Questioning may include self-assessment, verbal answers, written questionnaires, activity modules or interview
- Structured Activities may include Projects, Case studies, presentations, role play, demonstration, progressive tasks
What are the entry requirements?
There are no pre-requisites required to enter this training program for CHC33021 Certificate III in Individual Support. However, Norwest College screens learners according to the following criteria:
- Must be 18 years or older
- Have successfully completed at least Australian high school year 10, or
equivalent - Have sound language, literacy, and numeracy skills*
- Have basic computer skills
- Must have good general health and fitness to perform manual handling
tasks safely
*Students who fail the LL&N assessment may still be enrolled to a course if endorsed by the trainer/assessor, and corresponding additional support strategies are in place
There are no licensing, legislative, regulatory or certification requirements that apply to this qualification at the time of publication.
However, mandatory requirements for work placement are as follows:
- Clear Police check (no older than 3 months) OR NDIS Worker Check
(NDISWC) - Statute of Declaration for Students born overseas
Optional for work placement: - Current Working with Children Check (WWCC) card
What are the resources needed to complete the course?
To support you in your new course with Norwest College Australia, we will provide the following:
- Learning and assessment suite which includes:
- Learner Guides
- Assessment Workbooks
- Templates for Projects and other activities;
- Simulated resources to provide students with simulated assessment pathways (not applicable to all assessment tasks specially those to be done during vocation placement)
- Additional course readings and resources recommended by trainers.
Vocational placement providers must allow access to:
- Vocational workplace supervisor(s) to supervise and confirm completion of the required tasks included in the Skills Workbook. The workplace supervisor must:
- Have adequate knowledge and understanding of the provision of aged care
- Have the ability to effectively supervise and manage aged care services
- Have the necessary experience and qualification(s) in the area of individual support specialising in aged care (e.g. you have the relevant VET qualification/s, Certificate III in Individual Support Specialising in Ageing and Disability or higher)
- Aged and disabled care clients including:
- Three (3) clients and access to their care plans
- Two (2) clients living with dementia, their family and or carers
- Two (2) clients, each with a specific cultural need whom you can provide with personal care support
- Three (3) clients receiving end-of-life care
- Two (2) clients with disability
- Two (2) clients (and or colleagues) from two (2) different cultural backgrounds
- Clients’ individualised plans, health management plans, personal healthcare checklists, and personal healthcare diaries, where relevant to the client’s needs
- Clients’ family and or carers
- Organisational policies, protocols, and procedures including but not limited to:
- Work health and safety
- Safe work practices
- Manual handling
- Infection control
- Workplace equipment and resources normally used by care workers (i.e., as needed: patient hoists, standing lifter, wheelchair, other client assistive devices and mobility aids, and PPE)
- Workplace to conduct a work health and safety inspection
- Opportunities to participate in meetings and discussions with clients and colleagues including but not limited to:
- One (1) work health and safety meeting/debriefing
- Continuous improvement meeting with the supervisor and at least one (1) colleague
- Two (2) meetings, one for each client living with dementia and their respective families and or carers
- One (1) meeting with client and supervisor for person-centred planning.
- Discussions with supervisor and or colleagues relevant to student’s workplace performance.
- Resources for infection prevention and control, such as:
- organisational infection prevention and control guidelines
- personal protective equipment
- hand hygiene facilities and equipment
- medical/client care equipment relevant to the workplace
- clinical and other waste disposal equipment
- areas for cleaning
- equipment for cleaning, including sterilised sharps if relevant to role
To complete your course, you will need ongoing access to the following:
-
Students to provide access to a computer/laptop with relevant software such as, but not limited to, the following:
- Internet access preferably through Google Chrome
- MS Word and PowerPoint
- Adobe Acrobat Reader
Mandatory Vocational Placement
Pre-requisites
-
Comply with infection prevention and control policies and procedures (HLTINF006)
Learners must attend the online training session for HLTINF006 and complete the knowledge assessment before they go on vocational placement. Practical assessment tasks are to be completed during vocational placement.
-
Provide first aid (HLTAID011):
Separately, learners are required to complete the First aid unit (HLTAID011) prior to commencing vocational placement. Norwest College does not facilitate First Aid workshops, and learners must complete this unit through other providers. Learners can attend the workshop at any point during the course and must be done before they go on vocational placement.
Learners are required to undertake a minimum of 120 hours of vocational placement within a registered and approved aged or disability care centre. This must occur after the student has satisfactorily completed all the other units/subjects in this qualification.
During this time, the learners are required to complete a skills workbook.
Learners have the option to:
- Do their vocational placement through Norwest College’s partner care facility
– Carelink Team
Norwest College will continuously look for and form partnerships with Aged Care providers in Victoria and in other
states in the future.
Norwest College will provide learners a Vocational Placement Pack that outlines all the requirements for finding a
suitable Vocational Placement provider that will facilitate the required workplace assessments and allow the
learner to complete the required vocational placement hours.
What are the CHC33021 course units?
This course covers 15 units of competency (9 core units and 6 elective units).


What are the course fees?
The CHC33021 course is available for only $6,000.
Initial deposit of $1,500.00
to be followed by 10 monthly payments of $450.00
Please see Fees and Refunds Policy for more information.
What are the Qualification Pathways?
Students enrolled in this course may also choose to study other courses that will support them in their Individual Support skills. Other options available for students may include the following qualifications:
- CHC43015 Certificate IV in Ageing Support*
- CHC43121 Certificate IV in Disability Support*
- CHC52021 Diploma of Community Services*
- TAE40122 Certificate IV in Training and Assessment*
*These courses are not offered by Norwest College Australia
Is Recognition of Prior Learning (RPL) available?
Norwest College has a Recognition of Prior Learning (RPL) Policy, to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist Learners to progress faster through a unit of competency, or allow the student full credit.
